Booking & Payment

• A booking is confirmed once we receive your name, tour dates, and deposit.
• The remaining balance must be paid before the tour begins, on or before arrival in Chiang Mai.
• Accepted payment methods include:

• Cash
• Bank transfer
• WISE
• Western Union

Cancellations

• More than 60 days before tour: refund minus 20% administration fee
• 60–30 days before tour: refund minus 40%
• Less than 30 days before tour: no refund

Exceptions may be agreed in writing at the time of booking.

Insurance Requirements

• Riders must hold valid travel and medical insurance, preferably including:

• Emergency medical treatment
• Ambulance services
• Medical repatriation
• Air evacuation

• All motorcycles are insured with first-class coverage.
• A compulsory 20,000 THB insurance excess applies to any incident.

Tour Operations

• Routes and itineraries may change due to weather, road conditions, landslides, or group ability.
• The tour leader will discuss any changes with the group — their decision is final.
• The agreed itinerary at booking stage is subject to operational conditions.
• Unsafe, disruptive, or inappropriate behaviour may result in removal from the tour without refund.

Responsibility & Liability

• All riders participate at their own risk.
• Riders must confirm they are medically fit to ride.
• Any medical conditions and emergency contact details must be declared before the tour.
• Company liability is limited to loss or injury caused directly by company negligence.

Thai Bike Tours / Adventure Tour Asia Co., Ltd. cannot be held responsible for:

• Flight delays
• Personal expenses
• Acts of God or force majeure (natural disasters, unrest, etc.)

Complaints

• Any concerns should be raised immediately with the tour leader and management.
• Formal complaints must be submitted in writing within 30 days of tour completion