Booking & Payment

• A booking is confirmed once we receive your name, tour dates, and deposit.
• The remaining balance must be paid before the tour begins, on or before arrival in Chiang Mai.
• Accepted payment methods include:

• Cash
• Bank transfer
• WISE
• Western Union

Cancellations

• More than 60 days before tour: refund minus 20% administration fee
• 60–30 days before tour: refund minus 40%
• Less than 30 days before tour: no refund

Exceptions may be agreed in writing at the time of booking.

Insurance Requirements

• All Tours: Riders must hold valid travel and medical insurance that covers motorcycle riding and medical expenses. This should preferably include emergency medical treatment, ambulance services and medical repatriation.
  
  

• On-Road Tours: All Honda, Suzuki, Yamaha and Kawasaki motorcycles have compulsory basic insurance. For Honda CB500X and NX500 motorcycles only, we can offer a Limited Liability Agreement at 1,000 THB per day, limiting your liability for motorcycle damage to 40,000 THB.
  
  
• Harley-Davidson motorcycles must be covered by first-class insurance. First-class insurance costs 8,000 THB per rider, per tour. A compulsory 20,000 THB insurance excess applies to any incident.
  
  
• Off-Road Tours: All motorcycles have compulsory basic insurance, which includes limited medical cover of up to 30,000 THB for the rider and third party. This insurance does not cover damage to the motorcycle.
  
  
• For off-road tours, we can offer a Limited Liability Agreement at 1,000 THB per day, limiting your liability to 20,000 THB in the event of an accident or damage to our motorcycle.
  
  

• Please ensure your personal travel insurance covers motorcycle riding and all applicable medical expenses. In the event of an accident, any recovery costs or additional expenses incurred must be paid by the rider.
  
  
• Recovery expenses may include the recovery vehicle, driver, fuel, hotels, food and drinks for the driver and any staff involved in the recovery process. We will ensure that the rider/passenger and motorcycle are returned to our office in Chiang Mai.
  
  

Tour Operations

• Routes and itineraries may change due to weather, road conditions, landslides, or group ability.
• The tour leader will discuss any changes with the group — their decision is final.
• The agreed itinerary at booking stage is subject to operational conditions.
• Unsafe, disruptive, or inappropriate behaviour may result in removal from the tour without refund.

Responsibility & Liability

• All riders participate at their own risk.
• Riders must confirm they are medically fit to ride.
• Any medical conditions and emergency contact details must be declared before the tour.
• Company liability is limited to loss or injury caused directly by company negligence.

Thai Bike Tours / Adventure Tour Asia Co., Ltd. cannot be held responsible for:

• Flight delays
• Personal expenses
• Acts of God or force majeure (natural disasters, unrest, etc.)

Complaints

• Any concerns should be raised immediately with the tour leader and management.
• Formal complaints must be submitted in writing within 30 days of tour completion